Kamis, 29 Juli 2010

[B354.Ebook] Ebook Los "Trucs" del Perfecto Cuentista y Otros Escritos (Alianza Bolsillo) (Spanish Edition), by Horacio Quiroga

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  • Sales Rank: #6494385 in Books
  • Published on: 1993-09
  • Original language: Spanish
  • Number of items: 1
  • Binding: Paperback
  • 184 pages

Language Notes
Text: Spanish

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0 of 0 people found the following review helpful.
Un gran libro
By Emilio del Carril
�Excelente! Un libro dif�cil de conseguir que ahora est� disponible en Amazon. Una herramienta necesaria para el aspirante a escritor. Quiroga es un maestro a seguir.

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Rabu, 28 Juli 2010

[Y978.Ebook] Ebook Download Lonely Planet Pocket Lisbon 2nd Ed.: 2nd Edition

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Minggu, 25 Juli 2010

[W883.Ebook] Free Ebook Natural Gas Hydrates, Third Edition: A Guide for Engineers, by John Carroll

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Natural Gas Hydrates, Third Edition: A Guide for Engineers, by John Carroll

Rarely covered in formal engineering courses, natural gas hydrates are a common problem and real-life danger for engineers worldwide. Updated and more practical than ever, Natural Gas Hydrates, Third Edition helps managers and engineers get up to speed on all the most common hydrate types, how to forecast when they will appear, and safely mitigate their removal. Known for being highly flammable, gas hydrates are a preventable threat that can costs millions of dollars in damage, as well as take the lives of workers and engineers on the rig. The third edition of Natural Gas Hydrates is enhanced with today’s more complex yet practical utilization needs including:

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  • Sales Rank: #2735805 in Books
  • Published on: 2014-07-08
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.26" h x .84" w x 6.29" l, .0 pounds
  • Binding: Hardcover
  • 340 pages

About the Author
John Carroll is currently Director, Geostorage Processing Engineering for Gas Liquids Engineering, Ltd. in Calgary. With more than 20 years of experience, he supports other engineers with software problems and provides information involving fluid properties, hydrates and phase equilibria. Prior to that, he has worked for Honeywell, University of Alberta as a seasonal lecturer, and Amoco Canada as a Petroleum Engineer. John has published a couple of books, sits on three editorial advisory boards, and he has authored/co-authored more than 60 papers. He has trained many engineers on natural gas throughout the world, and is a member of several associations including SPE, AIChE, and GPAC. John earned a Bachelor of Science (with Distinction) and a Doctorate of Philosophy, both in Chemical Engineering from the University of Alberta. He is a registered professional engineer in the province of Alberta and New Brunswick, Canada.

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, by John R. DiJulius III

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way

All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to:

* Turn customer complaints into positive experiences

* Use marketing to go deeper with existing customers

* Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences"

  • Sales Rank: #304367 in Books
  • Brand: Dijulius, John R., III
  • Published on: 2003-01-28
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x 6.00" w x .75" l, .64 pounds
  • Binding: Paperback
  • 172 pages
Features
  • Used Book in Good Condition

Review
"DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003

"It's a must-read if you're serious about providing unforgettable customer service that will blow away your competition." -- CHEF

From the Back Cover

How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service he reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people *� “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood.

DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America!

“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business

“If you or your staff read only one book, make it this one! Secret Service contains a wealth of insights on how to grow your business and build great relationships with your customers, whatever the nature and size of your business.”

—Michael Blitz, President, Center for Small Business Success

“John DiJulius is a secret-agent man with a thousand small ideas that together create one great experience. He understands that paying attention to how one delivers each service component is the first big step in staging a more compelling experience for each customer. Owners and managers of any business—big or small—would be wise to read his book.”—James H. Gilmore, coauthor of The Experience Economy

“Brilliantly written by someone who practices what he teaches.”—Horst M. Rechelbacher, Founder, Aveda Corporation

John R. DiJulius III is the president of John Robert’s Hair Studio & Spa, one of the top salons in the United States, and the winner of the prestigious Ernst & Young Entrepreneur of the Year Award. John is also president of Minding Your Business, a consulting firm specializing in customer service and marketing. He lives in Aurora, Ohio, with his wife Stacy and their sons Johnni IV, Cal, and Bo.

About the Author

John R. DiJulius III (Cleveland, OH) is the founder of John Robert’s Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.

Most helpful customer reviews

21 of 21 people found the following review helpful.
A Success-Through-Service Book of the First Order
By J. Straub
Secret Service is one of the few business books (that is not a narrative case study) that is actually enjoyable to read. John Dijulius, owner of John Robert's Hair Studio & Spa, comments on how his business and many others see customer service not as a necessary evil but as integral to (if not entirely) their product.
While the hair and spa industry is primarily a service industry, Dijulius goes far beyond, dealing with how retail and even distribution companies can better serve their customers and the rewards that those who do will reap. His examples include some of the more obvious ones practitioners as Southwest Airlines and Nordstrom's as well as a number of lesser-known businesses from a variety of industries. In many cases, he highlights businesses that he has had personal experience with, thus illustrating how a satisfied customer can be much more profitable than any marketing that you can buy.
Dijulius also highlights the economics of increasing the value of (and to) your existing customers by reminding them when they may need a product or service and making sure that they are happy after the purchase. He highlights a variety of systems that he and others use to do this such as follow-up thank you cards, newsletters and personalized notes on invoices.
He also reminds us that employee satisfaction is just as important as customer satisfaction (and in fact, directly leads to customer satisfaction). He highlights systems that his spa has used to retain their best employees and avoid the expense of training, while ensuring consistent service quality for their customers.
This is a how to serve your customer better and grow your business book of the first order. More importantly, it is concise, personable, and remarkably enjoyable to read. This is a must read for anyone working at or managing a business that wants more customers.

7 of 7 people found the following review helpful.
Brilliant!
By D. Thompson
Every business deals with a customer, therefore every business provides a form of customer service--how good is yours? No matter what level you're on, reading this book will certainly improve it! DiJulius has incredble insight into connecting different industries to benefit not only each other, but their customers as well. These ideas, while incredibly brilliant, are easy to understand and implement. I have found the information to be so profound that I've actually revamped our company's orientation for new employees based on it!

7 of 7 people found the following review helpful.
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
By Candy Davidson
Even though I am in the same industry as the author, this book is full of great ideas any business could use to implement systems to improve their customer service. We have used many of the ideas with great results. Mr. DiJulius gives you these wonderful ideas and how to implement them. If you read his book you'll see why his company is so successful. I require my staff to read this book when they are hired. This is one of my favorite business books!

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Jumat, 23 Juli 2010

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Jumat, 16 Juli 2010

[X188.Ebook] Free PDF The Essential Kafka, by Franz Kafka

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Like George Orwell, Franz Kafka has given his name to a world of nightmare, but in Kafka's world, it is never completely clear just what the nightmare is. The Trial, where the rules are hidden from even the highest officials, and if there is any help to be had, it will come from unexpected sources, is a chilling, blackly amusing tale that maintains, to the very end, a relentless atmosphere of disorientation. Superficially about bureaucracy, it is in the last resort a description of the absurdity of 'normal' human nature. Still more enigmatic is The Castle. Is it an allegory of a quasi-feudal system giving way to a new freedom for the subject? The search by a central European Jew for acceptance into a dominant culture? A spiritual quest for grace or salvation? An individual's struggle between his sense of independence and his need for approval? Is it all of these things? And K? Is he opportunist, victim, or an outsider battling against elusive authority? Finally, in his fables, Kafka deals in dark and quirkily humorous terms with the insoluble dilemmas of a world which offers no reassurance, and no reliable guidance to resolving our existential and emotional uncertainties and anxieties.

  • Sales Rank: #875843 in Books
  • Published on: 2014-09-14
  • Original language: German
  • Number of items: 1
  • Dimensions: 7.80" h x .59" w x 5.08" l, .43 pounds
  • Binding: Paperback
  • 640 pages

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1 of 1 people found the following review helpful.
modern masterpiece(s)
By grew up in the 1960s
This is a great collection of Kafka's work. most everything of note. You can't beat the price.

0 of 10 people found the following review helpful.
Disgraceful THEFT of my Title, Essential Kafka.
By Phillip Lundberg
Theft of title: Essential Kafka !! - Perfidy! - I have the copyright to this title and I find it infuriating that Wordsworth classics would simply steal this and package their three separate books AS IF the title wasn't already taken in 2007/2009. Do NOT buy this disgrace. My copyright registration number is: TX 7-344-045.

Phillip Lundberg, Translator - Essential Kafka, Authorhouse.

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Kamis, 15 Juli 2010

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  • Published on: 2008
  • Binding: Hardcover

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[P160.Ebook] Free PDF Outcome-Based Massage: Putting Evidence into Practice, by Carla-Krystin Andrade PhD PT

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Outcome-Based MassageTM: Putting Evidence into Practice (3rd edition) goes beyond an update of the content of the second edition. In this book, Dr Andrade and a team of contributors who represent the fields of massage therapy, physical therapy, athletic training, education, psychology, medicine, and physiology take the student or practicing clinician to the next level of using Outcome-Based MassageTM in daily clinical practice. This edition enhances and builds upon the strengths of the first two editions as follows:��������� Fully updated chapters provide a comprehensive approach to assessment, treatment design, and treatment delivery��������� Streamlined presentation of theory and practice enhances the teaching and learning experience��������� Quick Treatment Guides provide a colorful, immediate reference for anatomy, pathophysiology, impairments, and wellness goals for 16 musculoskeletal conditions��������� New section on the scientific basis of soft-tissue examination provides students and practitioners with the very latest understanding of the emerging body of knowledge in this field��������� Review sections�in each chapter provide Takeaways that summarize key concepts, critical thinking questions, and clinical cases that illustrate the practical application of the concepts discussed in the chapter��������� Precise, instructive photographs and videos give students and practitioners clear, direct guidance for using the techniques presented in this text�

  • Sales Rank: #699767 in Books
  • Published on: 2013-02-20
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.80" h x 1.30" w x 8.20" l, 2.91 pounds
  • Binding: Paperback
  • 560 pages

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Minggu, 11 Juli 2010

[Q324.Ebook] Free PDF Waste: A Philosophy of Things, by William Viney

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Why are people so interested in what they and others throw away? This book shows how this interest in what we discard is far from new ― it is integral to how we make, build and describe our lived environment. As this wide-ranging new study reveals, waste has been a polarizing topic for millennia and has been treated as a rich resource by artists, writers, philosophers and architects. Drawing on the works of Giorgio Agamben, T.S. Eliot, Jacques Derrida, Martin Heidegger, James Joyce, Bruno Latour and many others, Waste: A Philosophy of Things investigates the complexities of waste in sculpture, literature and architecture. It traces a new philosophy of things from the ancient to the modern and will be of interest to those working in cultural and literary studies, archaeology, architecture and continental philosophy.

  • Sales Rank: #4236581 in Books
  • Published on: 2014-07-17
  • Released on: 2014-07-17
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.20" h x .56" w x 6.14" l, 1.13 pounds
  • Binding: Hardcover
  • 240 pages

Review
This book will convince you that our most complex contemporary ideas about time are at work in the concept of waste. It draws its temporal concepts from many places, from art and literature, philosophy and cultural theory, narrative and the theory of narrative to think about the time of things - things we discard, things we used to use, things we collect, things that fall into ruin, and things that hold the future within them. It animates the theory of things and makes something beautiful out of waste. Mark Currie, Professor of Contemporary Literature, School of English and Drama, Queen Mary, University of London, UK If the primary achievement of recent civilization is to produce unprecedented heaps of garbage, what does this tell us about that civilization? In his pleasantly lucid prose style, Will Viney answers this question by providing an ontology, a sociology, and even an art criticism of waste, with special attention to the writings of T.S. Eliot and James Joyce and the visual art of Cornelia Parker and Mark Dion. Graham Harman, Distinguished University Professor, American University in Cairo

About the Author

William Viney is Leverhulme Early Career Fellow in the Department of English Studies and Centre for Medical Humanities, Durham University, UK.

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Email Marketing Demystified: Build a Massive Mailing List, Write Copy That Converts and Generate More Sales, by Matthew Paulson

Email Marketing Demystified: Build a Massive Mailing List, Write Copy That Converts and Generate More Sales, by Matthew Paulson



Email Marketing Demystified: Build a Massive Mailing List, Write Copy That Converts and Generate More Sales, by Matthew Paulson

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Email Marketing Demystified: Build a Massive Mailing List, Write Copy That Converts and Generate More Sales, by Matthew Paulson

While many have decried that email is dead, a handful of marketers have quietly been using little-known email marketing techniques to generate massive results. In Email Marketing Demystified, digital marketing expert Matthew Paulson reveals the strategies and techniques that top email marketers use to build large mailing lists, to write compelling copy that converts, and to generate substantially more sales using nothing but their email lists.

In this audiobook, you'll learn how to:

  • Build a massive mailing list using 15 different proven list-building techniques.
  • Write compelling copy that engages your readers and drives them to take action.
  • Optimize every step of your email marketing funnel to skyrocket your sales.
  • Grow a highly engaged and hungry fan base that will devour your content.
  • Create six new revenue streams for your business using email marketing.
  • Keep your messages out of the spam folder by following our best practices.

Matthew Paulson has organically grown an email list of more than 275,000 investors and generates more than $1 million per year in revenue using the strategies outlined in Email Marketing Demystified. Regardless of what kind of business you are building, email marketing can serve as the rocket fuel that that will skyrocket your business.

  • Sales Rank: #21929 in Audible
  • Published on: 2015-10-13
  • Format: Unabridged
  • Original language: English
  • Running time: 306 minutes

Most helpful customer reviews

4 of 4 people found the following review helpful.
Solid advice from someone doing it every day
By Tim Bourquin
As someone who has been in email marketing for 10 years, I don't usually find a book that gives me new ideas and ways to grow and monetize a list. Matt's book did! It is obvious that he has been "in the weeds" of daily email marketing and knows first-hand what works and what doesn't.

Even though email marketing has been around for a long time, the industry is constantly changing. If you want to cut through all the noise, read Matt's book. It is a true crash course that will save you years of trial and error.

3 of 3 people found the following review helpful.
Read this if you are a marketer who has not paid enough attention to e-mail marketing
By Dario Diament
I found out about the author and its experience on a Podcast at Mixergy. He was absolutely transparents on his business, traffic and income generation. So, reading this book was a priority. Matthey goes right to the point. No philosophical tales about random entrepreneurs, but step by step recommendation on every part of the E-Mail Marketing strategic and technology stack. Something I really appreciated is a list of 5 to 10 technology vendors for every task, with his personal recommendations. Making this a perfect guide for marketers who are not paying enough attention on their e-mail efforts.

3 of 3 people found the following review helpful.
The ULTIMATE guide to growing and monetizing an email list.
By Amazon Customer
Matt has what amounts to a PhD in Applied Email Marketing. This book breaks down the exact strategies and tactics you can use to grow and (more importantly) leverage your email list into a long-term asset. I've read over a dozen books on email marketing and the vast majority get stuck on the basics (like why you should setup an auto-responder). This book goes far and away above that into advanced tactics used by experts that live and breathe email marketing all day long. Highly recommended.

See all 49 customer reviews...

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Sabtu, 10 Juli 2010

[P204.Ebook] Ebook Download Digital Marketing Strategy: Text and Cases, by Glen Urban

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Digital Marketing Strategy: Text and Cases, by Glen Urban

Digital Marketing Strategy: Text and Cases, by Glen Urban



Digital Marketing Strategy: Text and Cases, by Glen Urban

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Digital Marketing Strategy: Text and Cases, by Glen Urban

Digital Marketing Strategy emphasizes how digital technologies make marketing more effective because they allow for individual attention, better campaign management, and better product, marketing design, and execution. The book does not ignore the fundamental theories of marketing, but emphasizes their usefulness in developing a response to the threats and opportunities created by the Internet. It is organized around an easy-to-understand flow diagram for formulating marketing strategies: understand customer needs, formulate a strategy, implement the strategy, and build trust with customers. Digital technology discussed includes customer relationship management software, sales force automation, wireless technology, marketing automation software, and decision support systems. Case studies throughout the book illustrate real-life digital technology scenarios; they include: Mothernature.com, Dell, Insite, Terra Lycos, MarketSoft, OSRAM Sylvania, Logistics.com, Travelocity, and Citibank Online. For anyone pursuing a career in marketing; also for practitioners, marketing professionals, consultants, executive trainers and others employed in corporate training.

  • Sales Rank: #1338751 in Books
  • Published on: 2003-08-08
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.10" h x .50" w x 6.60" l, .99 pounds
  • Binding: Paperback
  • 216 pages

Most helpful customer reviews

1 of 2 people found the following review helpful.
Leveraging Digital Technologies for Marketing Managers
By Craig Matteson
When I was in b-school I really learned to like well-written cases. Of course they aren't real life, but they do serve to illustrate certain points in a way that requires creative interpretation and solution rather than simple problem solving. Prof. Glen Urban does a fine job of pairing up really interesting chapters on the issues of marketing in the digital age with cases that focus in on the points he is trying to make.
This is NOT a book on building a web business or developing a web strategy for your business. Rather, it is a book for Marketing Managers to help them think through the implications for their efforts in the age of the Internet. Prof. Urban focuses on something he calls a Trust relationship, which involves giving the customer loads of information, innovation, and choice. He compares that to the standard low-price relationship he calls Push marketing. All of this culminates in the chapter and case on Citibank's online efforts.
It isn't required that you agree with every point the author makes to derive a lot of benefit from the book. I think it would make a very nice text for a marketing course that focuses on the implications of the web, Internet, and computers for segmenting the market, product positioning, product introduction, communicating with customers, pricing and distribution channel, and the idea of a Trust Relationship with customers. All good stuff that needs to be thought about.

4 of 5 people found the following review helpful.
Major disapointment
By zdena
This book was required for the course that I took, and a major disapointment. Number one is content - far too theoretical and academic to be useful for a small business owner. If you go to school to get a degree and you do not require much usefulness from what you learn, then you may like this book. If you look for relevance and applicability, look elsewhere. Number two is price - on the day publishers of college textbooks acquire some ethical principles and stop charging $85 for a book that has two hundred pages and costs $3 to print, and the student has no other choice than buy it, we will live in a better world. Until then, I urge instructors to select books from publishers who do not try to goldmine students.

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Senin, 05 Juli 2010

[P132.Ebook] Download Hush, by Jacqueline Woodson

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Hush, by Jacqueline Woodson

A powerfully moving novel from a three-time Newbery Honor-winning author

Evie Thomas is not who she used to be. Once she had a best friend, a happy home and a loving grandmother living nearby. Once her name was Toswiah.

Now, everything is different. Her family has been forced to move to a new place and change their identities. But that's not all that has changed. Her once lively father has become depressed and quiet. Her mother leaves teaching behind and clings to a new-found religion. Her only sister is making secret plans to leave.

And Evie, struggling to find her way in a new city where kids aren't friendly and the terrain is as unfamiliar as her name, wonders who she is.

Jacqueline Woodson weaves a fascinating portrait of a thoughtful young girl's coming of age in a world turned upside down

A National Book Award Finalist

  • Sales Rank: #45063 in Books
  • Brand: Speak
  • Published on: 2010-01-07
  • Released on: 2010-01-07
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.25" h x .57" w x 5.50" l, .40 pounds
  • Binding: Paperback
  • 224 pages

Amazon.com Review
Toswiah Green. Evie Thomas. One girl. Two names. Two lives. When her police officer father witnesses two white cops killing a black boy, he makes the heart-wrenching decision to testify against his former friends. Overnight, thanks to the witness protection program, Toswiah becomes Evie, and she and her family leave their idyllic Denver, Colorado, life far behind. Toswiah's previously happy, lighthearted mother abruptly turns to religion, her big sister makes secret plans to escape the family, and her proud father collapses inward to a depressed, almost catatonic state. Adolescent Toswiah--now Evie--copes as best she can, taking up track and field in school, and trying to fathom who she is, and who she is becoming.

Jacqueline Woodson, Coretta Scott King Award-winning author of Miracle's Boys and many other highly acclaimed titles, delves deep into the confused hearts of a family that has lost its identity. Toswiah, as a young teenager, was already on the verge of shaping her identity as a young woman; with these shattering events, it takes every ounce of strength and courage to keep her core intact. (Ages 13 and older) --Emilie Coulter

From Publishers Weekly
When Toswiah Green's father, witness to a murder, does the right thing by testifying against two fellow police officers, he puts his entire family in danger. Now the Greens have fled for their lives, leaving behind all that is comfortable and familiar for the alien existences laid out by the witness protection program. Shifting between past and present, Woodson's (Miracle's Boys; If You Come Softly) introspective novel probes the complex reactions of 12-year-old Toswiah as she reluctantly reinvents herself as Evie Thomas. Telling lies about her past is as awkward for Toswiah as her adjustment to a new apartment, city and school, but most disturbing of all is the fragmentation of her formerly close-knit family. Toswiah's mother, searching for meaning and for support, becomes an avid Jehovah's Witness. Mr. Green slips into suicidal depression, and Toswiah's older sister, unbeknownst to their parents, arranges to enter college at 15. "Evie/Toswiah Thomas/Green," as the narrator once refers to herself, taps hidden stores of inner strength, ultimately realizing that "I am no longer who I was in Denver, but at least and at most I am." Readers facing their own identity crises will find familiar conflicts magnified and exponentially compounded here, yet instantly recognizable and optimistically addressed. Ages 10-up.

Copyright 2001 Cahners Business Information, Inc.

From School Library Journal
Grade 6-9-When 12-year-old Toswiah Green's father testifies against two fellow Denver police officers in the death of an unarmed 15-year-old African-American boy, her family enters the federal witness protection program in order to ensure their safety. In the blink of an eye, Toswiah Green becomes Evie Thomas and is wrenched from everyone, and everything, familiar to her, assuming a new identity in a new town. Watching her father sink into a deep depression, her mother embrace religion, and her sister struggles to escape into an early admission college, Toswiah/Evie is forced to reinvent herself as well. Sisi Aisha Johnson's sterling narration draws listeners deep into this introspective novel by Jacqueline Woodson (Putnam, 2002) that attempts to answer the question, "How do you know who you are when your past has been taken away?" Shifting smoothly from past to present, Johnson's voice and cadence capture the anguish, anger, and frustration Evie experiences as her world changes from the comfortably familiar to the frightening unknown literally overnight.
Cindy Lombardo, Orrville Public Library, OH
Copyright 2003 Reed Business Information, Inc.

Most helpful customer reviews

6 of 6 people found the following review helpful.
Poignant and pensive
By Laura Lynn Walsh
The descriptions make me want to love this book - the color of each person's skin, the way the mother's hands knead the bread, the thought of having no floor to stand on. These are all wonderful. The gradual development of Toswiah/Evie into her own person is also nice, although I thought she had it pretty much together, even at the start. There isn't much action in this book, and sometimes I felt like the book's plot was over, even before the book had really started. You knew the family had to go into hiding; you knew the mother turned to religion. But the descriptive characteristics of each person carry a lot of the story along. They are worth savoring.

8 of 9 people found the following review helpful.
Amanda B, Miller Place NY
By A Customer
The book I read was Hush, By JacquelineWoodson. This book was a fictional, drama, ethinic book.The most obvious problem in the book was the family's race, being african american.

A summary of the book Hush would be based around a girl whose birthname is Toswiah, which is later changed to Evie when put into the witness protection program. Toswiah faced many problems in this novel. After being used to living in Colorado with her family, grandmother, and having her best friend live down the street, everything changed in a matter of a day. The day and event was a hard decision for her father, who was a police officer. He witnessed a rasict homicide on a teenage boy by his two white partners. After days of thinking of what he should do, he came forward to the police department, who witnessed and interrogated witnesses. In the mean time, the two cops harassed, and called the family. The witness protection program relocated their family, giving them new identities, and they could not come into contact with any of their family or friends from Colorado, until the police department arrested the two cops. Toswiah is forced to reinvent herself and not think of the past at all.

The book was interesting becuase it shows how certain people, even cops, deal with racial problems and how it affects their families. One wrong move by anyone, can affect all parties involved. The book was also inspiring because it shows how a young girl could be so courageous and have the ability to put up with leaving family and friends, to reinvent herself and not say anything about her past.

Possibilities and questions the book raises are how did the family and friends live after they left Colorado? What ever happened to the two cops and their families? How the whole family is affected by this tradgedy? It only fully explains Toswiah and her sisters thoughts and views, but leaves out the effects this had on everyone else.

Arguments I would have against the author would be Toswiah shouldn't, have to deal with rascism and relocation. This also lead to her fathers attempted suicide and the emotional breakdown of her mother,all of which is alot for a child of her age.

The book taught me and affected me by showing me how a person, even a cop cant be trusted. They can give you one impression and totally change it in a matter of seconds. Which can affect the lives of everyday people. It shows how rascism and still exists in society, regardless of the occupation. It also shows how a young girl can deal with adult like problems at a young age, and adapt to different things when needed to.

My overall opinion of the book was it was a very good, interesting, inspiring, and a book some people can relate to, because we are all aware that these problems exist, but not to this extent. Advice I have for potential readers of this book would be to look and see how a young person can relate to such harsh opinions and impressions we have in our own society, and how every little thing can affect a person no matter how minimal.

3 of 3 people found the following review helpful.
Witness Protection Program
By A. Luciano
It has never really mattered to Toswiah's family that they are one of the few black families in town. Her father is a police officer, her mother a teacher, and her older sister is a popular cheerleader. Toswiah has a best friend and she loves Colorado. Everything is going well for them. Even though her father is the only black police officer on the force, the rest of the police officers are as close as family to them.

Then her father witnesses two white officers shoot a black teenager. They say they thought he was in a gang and was reaching for a gun. Toswiah's father saw that his hands were fully visible, up in the air, and the police officers shot him anyway. He agonizes over the decision he has to make. Should he testify in this trial and help to put his fellow police officers in jail? Or should he follow the code of the police officers and turn the other way, pretending he didn't see anything? He decides to testify.

Suddenly Toswiah's world is turned upside-down. Her family leaves their home in the middle of the night. She will now be known as Evie, and moved to a different place to start over as a different person, telling lies instead of history. Being in the witness protection program is hard on the entire family. Toswiah's mother has found religion and lost herself. Toswiah's father sits all day by the window, feeling like he somehow made the wrong decision. Toswiah's sister is angry at everyone, especially her father, and is doing all that she can to get away. Toswiah is proud of her father and thinks he did the right thing, but she is sad that everything is falling apart. Can this family come together and survive this?

I liked Toswiah and her narration, and I liked the flashbacks to the times before the family had to move. I was disappointed in the parents, though. They were set up as such strong people and such good parents before the trial. But then when their children needed them to be stable and supportive, they completely fell apart. It didn't seem to fit with their earlier personalities.

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